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Help & Info about SUPERAntiSpyware for Windows

  • How do you get your activation code or registration back if you have lost it?

    If you have lost the automated registration code, you can go onto the SUPERAntiSpyware and use their “Retrieve registration code” function. It is a little like the “Forgot Password” feature that many eCommerce websites have. Your registration code will be sent to your email address. The other way is to contact the customer service department, by emailing them at superantispyware@support.com or you can fill out a customer service ticket.

  • How do I install this antivirus (anti-spyware) program?

    The program has its own installation wizard. It is the sort of thing you have seen hundreds of times before. It takes you through each step as you go.

  • I haven't had the activation/ registration code emailed to me yet, where is it?

    Make sure when you are checking the correct email address and that you are checking your Junk or Spam folder. After you check your emails, you could check to see if you have accidentally blocked the SUPERAntiSpyware website. Otherwise, you need to contact the customer service directly to find out the specific reason why your code didn't come through.

  • Why do I keep getting an error message when I try to install the updated version?

    You should uninstall SUPERAntiSpyware and then install the new version if you keep getting an error message. Sadly, this means you will have to try your best to avoid the bloatware when you install. To uninstall, you need to exit the antivirus program, select the “Windows Control Panel,” and find this antivirus program on your list of installed programs. Click on the “Remove” button or the “Uninstall” button. You need to follow the instructions on the uninstall wizard, reboot your PC straight away, and once it has uninstalled, you can reinstall it, but make sure you reboot it first. Once you are finished, you need to install the newer version of the program again.

  • Why won’t it work on my Windows 10 operating system?

    The program usually works on Windows 10. You should try the compatibility settings. You can set your computer to treat the software as older versions of your operating system treated them.

  • My internet won't connect, how can I scan my computer using this program?

    Using a computer that has internet connection, save the manual definition and SUPERAntiSpyware installer to the removable media, such as a CD-ROM or a USB drive. Put the files SUPERAntiSpyware Free Edition installer, Manual Definitions Installer and the SUPERAntiSpyware Professional installer into the affected computed. Then first you use installer, and then the Manual Definitions Installer, and you may finally use the free edition installer that will update the definitions. Once this has been completed, you are able to use it to scan your computer.

  • What is SUPERAntiSpyware compatible with?

    This program is compatible with Windows Server 2008, Windows 8, Windows Server 2012, Windows XP, Windows Server 2003, Windows 8.1, Windows 7 and Windows Vista. This program is not compatible with Apple, Android, iOS or Mac. As mentioned earlier, you may use this program with Windows 10 if you use the compatibility settings.

  • Is SUPERAntiSpyware really an antivirus program?

    This program targets spyware, worms, adware, trojan horses, crimeware and rootkits. It is more of a spyware killer. It is a primitive tool, but due to its ease of installation, it is easier to install a program like this on a computer that is already infected. If you were to opt for a larger paid antivirus program, it may be too big and complex to install on a computer that is already infected.

  • Is really important that I register the software?

    For the free edition of SUPERAntiSpyware, you don't need the registration code. You will need to get it activated properly if you buy the full version of this program.

  • How do I customize detection protocols or scan priority?

    You cannot customize these things, which means there are times when this program will take a little longer than you want, or times when you will get false positives. This is a downside of both the paid version and the free version.

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Laws concerning the use of this software vary from country to country. We do not encourage or condone the use of this program if it is in violation of these laws.
Softonic

In Softonic we scan all the files hosted on our platform to assess and avoid any potential harm for your device. Our team performs checks each time a new file is uploaded and periodically reviews files to confirm or update their status. This comprehensive process allows us to set a status for any downloadable file as follows:

Clean

It’s extremely likely that this software program is clean.

What does this mean?

We have scanned the file and URLs associated with this software program in more than 50 of the world's leading antivirus services; no possible threat has been detected.

Warning

This software program is potentially malicious or may contain unwanted bundled software.

Why is the software program still available?

Based on our scan system, we have determined that these flags are possibly false positives.

What is a false positive?

It means a benign program is wrongfully flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus program.

We’d like to highlight that from time to time, we may miss a potentially malicious software program. To continue promising you a malware-free catalog of programs and apps, our team has integrated a Report Software feature in every catalog page that loops your feedback back to us.

Flag any particular issues you may encounter and Softonic will address those concerns as soon as possible.